Questions, answered.
One product. Everything you might want to know before you buy. Still stuck? Email us — we reply within 1 business day.
Product & safety
Who formulated it?+
PawVolt Hip & Joint was formulated with our manufacturer and is manufactured in the USA with US and globally sourced ingredients under cGMP conditions. Every active ingredient and its amount is printed on the label. If your dog has an existing condition or is on medication, check with your own vet first.
Is it safe for all dogs?+
PawVolt is formulated for adult dogs (12 months+). Consult your veterinarian for puppies, senior dogs with serious conditions, pregnant or nursing dogs, or dogs with known sensitivities.
What's actually in it?+
Per serving (2 soft chews): Glucosamine HCl 500 mg, Chondroitin sulfate 400 mg, MSM 400 mg, Organic turmeric (whole root) 200 mg, Hyaluronic acid 30 mg. Each jar holds approximately 60 soft chews, filled by weight (net wt 8 oz / 227 g).
Inactive ingredients: Chicken Flavor, Citric Acid (as preservative), Glycerin (Palm, RSPO), Oat Flour, Palm Oil (Organic), Rice Flour, Sunflower Lecithin.
Allergens: contains shellfish (glucosamine) and pork (chondroitin). The chicken flavor is a natural flavor — there is no actual chicken in it.
No proprietary blends, no artificial colors or flavors, and no corn, soy or wheat. Citric acid is used as a preservative, and it is on the label. Every milligram is on the label.
How long until I see something?+
Joint support is a daily supplement, not a switch — give it several weeks of consistent use before judging. We won't promise a timeline we can't stand behind, and we have no customer results to show yet because nothing has shipped. That's exactly why the 90-day money-back guarantee exists.
Ordering and shipping
When does my order ship?+
Orders ship in November 2026, from the first production run. Your card is charged when you order, and you can cancel anytime before it ships for a full refund.
Can I cancel?+
Yes. Cancel anytime before it ships for a full refund, no questions. After delivery you still have the 90-day money-back guarantee, and you keep the jar.
Are there subscriptions?+
No. Every order is a one-time purchase.
Shipping
Where do you ship?+
The United States only, with tracking emailed on every order. Orders ship in November 2026.
Do you offer free shipping?+
Yes — free on all orders over $75 USD. Orders under $75 ship for a flat $6.99.
How long until I receive my order?+
Your order ships in November 2026. You’ll get a tracking email the moment it ships; the carrier’s estimate is in that email.
Can I change or cancel an order I just placed?+
Email support@pawvolt.co anytime before it ships and we'll refund you in full.
Payment
What payment methods do you accept?+
All major credit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, Shop Pay, and PayPal. Prices are shown in USD.
Is your checkout safe?+
Yes — encrypted checkout powered by Shopify. Your payment information is never stored on our servers.
Returns & refunds
How do I return an item?+
Email support@pawvolt.co with your order number and we handle the rest. 90-day money-back guarantee, no questions asked.
What if my order arrived damaged or wrong?+
Email us with your order number and a photo within 7 days of delivery. We'll make it right immediately.
When will I see my refund?+
Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.